Business Support Lead (ERP CoE)

Are you our next creator of change!

This is for you who wants to have a real impact on creating a healthier planet for our children every day. At Neste, you will be working for the world’s leading producer of sustainable aviation fuel and renewable diesel and a forerunner in developing renewable and circular feedstock solutions for polymers and chemicals. Let’s create transformation for a sustainable future together.

We are looking for you,

Business Support Lead

to join our ERP Center of Excellence.

Neste ERP Center of Excellence (ERP CoE) is a global team responsible for developing the integrated ERP landscape and supporting business users and strategies. This role is new in the team, and will provide leadership, expertise and advice to the Solution teams to enable them to deliver high standards on daily business support activities within the company.

You will act as a contact point for the service, coordinating the range of meetings and monitoring the performance based on SLAs and KPis in the area. In your role you will define, document and implement support processes for Neste ERP to ensure best practices and standardization across stakeholders. As an ideal candidate you will promote an agile mindset and new ways of working. You will work across organizations and projects, so it’s essential you have experience in working with cross-functional and intercultural environments with external parties. 

Reasons to join

Real impact right now. We work in an inspiring and evolving business environment, where everything we do serves one purpose: to create a healthier planet for our children. To drive a growing impact as a global leader in renewable and circular solutions we live by our values every day; we care, we have courage, we cooperate.

Safety and caring. We value safety always and everywhere. We want our work to feel good and do good. At Neste, we nurture a culture where everyone is welcome and feels safe, respected and encouraged to be their unique true selves. 

Exciting growth. Transformation brings new possibilities and fosters our courage and curiosity. As a global growing company we support personal development with versatile learning and career opportunities. Collaboration is the key, and we believe in flexible, smart ways of working.

In addition, our benefits for employees in Finland include, for example, a personnel fund as part of the overall remuneration, good occupational health care, and an extensive membership in a sickness or health insurance fund. We also support leisure time activities, e.g. by offering benefits for sports and culture.

Your role in our team

• Act as a contact point for business support services
• Identify, work on and propose continuous process improvements
• Monitor performance targets, set up KPIs for your responsibility area
• Cooperate with the Neste business units and process owners in your respective area to develop support  processes and ways of working together
• Collaborating closely with other ERP CoE teams to improve ways of working with internal stakeholders and external IT vendors.

The best combination to succeed in this role

• Bachelor’s degree or higher from a relevant field such as business or technical
• Several years of experience (7+) in customer support environments
• Strong analytical skills, experience in target setting and continuous improvements
• Excellent collaboration skills in cross-functional and intercultural environments with internal and external parties
• Ability to work under pressure and quickly adapt to changing situations, capability to manage own workload, prioritize work activities and work independently
• Proactive approach on tasks and assignments, willingness to drive change and achieve results

We also value knowledge in Jira, Service Now and/or Celonis tools.

Let’s get you started

Wondering whether we are a match or not? Take a short test at neste.com/game.

We look forward to receiving your CV and application (with a salary request) by 6th of June.

If you have any questions regarding the process or the position, please get in touch with Heli Uusitalo, Head of Erp Center of Excellence, + 358 50 4584223, heli.uusitalo@neste.com  (June 1-2, 10-12 EET)  for more information.

We will do our best to contact you within 2 weeks after the application time has ended. The recruitment process will include interviews and a possible aptitude assessment. The first interviews are preliminarily scheduled to take place on week 24. The person selected for the position must pass a health examination including a drug test. A security clearance is obtained with their consent.

About Neste

Neste creates solutions for combating climate change and accelerating a shift to a circular economy. With over 75 years of refining expertise, we are now the world’s leading producer of sustainable aviation fuel and renewable diesel and a forerunner in developing renewable and circular feedstock solutions for polymers and chemicals. We have set aspirational targets for climate, biodiversity, human rights, as well as our supply chain and raw materials. Our ambition is to make the Porvoo oil refinery in Finland the most sustainable refinery in Europe by 2030. Together with our partners we are aiming at a carbon neutral and nature positive value chain by 2040. Our success is created by 5,400 professionals working in 16 countries. Read more: neste.com. Get inspired by our story.