Demurrage Negotiator

Are you our next creator of change?

Do you want to be part of creating solutions for mitigating climate change? At Neste, you will be working for the world’s leading producer of sustainable aviation fuel and renewable diesel. Together we will accelerate transformation for a more sustainable future.

We are looking for two

Demurrage Negotiators

to our Bulk Demurrage & Claims Management team in Espoo, Finland.

In this role, you will focus on managing demurrage claims for tanker vessels and barges. The other position is a dual role including both daily back office operations and managing demurrage claims. You will collaborate closely with fellow demurrage negotiators, commercial operations, chartering and contracts teams to mitigate contractual risks and ensure efficient and timely processing of demurrage claims.

In our team, you will actively contribute to the continual improvement of our systems, processes and collaboration models, identifying opportunities for increased efficiency and effectiveness. Together with you and your expertise, we can make an impact today and keep our promises for tomorrow.

Reasons to join

Real impact right now. We create solutions for mitigating climate change and accelerating a shift to a circular economy. We live by our values every day; we care, we have courage, we cooperate.

Safety and caring. We value safety always and everywhere. We want our work to feel good and do good. At Neste, we nurture a culture where everyone is welcome and feels safe, respected and encouraged to be their unique true selves.

Exciting growth. Transformation brings new possibilities, fostering both courage and curiosity. As a global company, collaboration is the key, and we believe in flexible, smart ways of working. We support personal development with versatile learning and career opportunities.

In addition, our benefits for employees in Finland include, for example, a personnel fund as part of the overall remuneration, good occupational health care, and an extensive membership in a sickness or health insurance fund. We also support leisure time activities, e.g. by offering benefits for sports and culture.

More about the job

In the Demurrage Negotiator role, your responsibilities include

• Preparing and issuing demurrage claims to customers, suppliers, and charterers.

• Assessing the legal and contractual validity of demurrage claims from ship owners, customers, and suppliers.

• Negotiating and resolving disputes.

• Supporting demurrage invoicing and collection processes.

• Participating in contract drafting by commenting on laytime and demurrage clauses.

• Providing legal and operational advice and training to internal stakeholders on demurrage-related matters.

In the dual role, your work will be split 50% on daily back office operations and 50% on demurrage claims handling, including

• Handling and distributing demurrage cases and service requests using Salesforce ServiceCloud.

• Processing demurrage claims in ERP systems and archiving documents in Google Drive.

• Preparing and issuing demurrage claims to customers, suppliers, and charterers.

• Assessing the legal and contractual validity of demurrage claims from ship owners, customers, and suppliers.

• Negotiating and resolving disputes.

• Supporting demurrage invoicing and collection processes.
  
  

Keys to success in this role 

• Bachelor’s or Master’s degree in a relevant field, e.g. Business, Maritime or Law

• Prior experience in shipping or trading operations is beneficial

• Good legal argumentation and communication skills

• Detail oriented, systematic and energetic approach to work

• Fluent English and Finnish, both written and spoken

Other strengths we value

• Previous experience in in back office operations or demurrage claims handling

• Experience in using SAP / Salesforce / IMOS 

Let’s get you started

We look forward to receiving your CV and application (with a salary request) by August 31st, 2025.

If you have any questions regarding the process or the position, please get in touch with Liisa Ropponen, Lead, Bulk Demurrage & Claims Management, +358 44 970 3608, on 19th or 26th August at 14:30-15:30 (EEST).

We will do our best to contact you within two weeks after the application time has ended. The recruitment process will include interviews and a possible aptitude assessment. The person selected for the position must pass a health examination including a drug test. A security clearance is obtained with your consent.

Neste in brief

Neste (NESTE, Nasdaq Helsinki) creates solutions for mitigating climate change and accelerating a shift to a circular economy. The company is the world’s leading producer of sustainable aviation fuel (SAF) and renewable diesel, enabling its customers to reduce their greenhouse gas emissions. Neste refines waste, residues and other renewable raw materials to high-quality renewable fuels at its refineries located on three continents. The company’s annual renewable fuels production capacity will be increased to 6.8 million tons in 2027.

Neste has high standards for sustainability and the company has consistently been recognized by several leading sustainability indices. In 2024, Neste's revenue stood at EUR 20.6 billion. Read more: neste.com