Customer Care Specialist

This is an ad for creators of change!

Do you want to be part of creating solutions for mitigating climate change? At Neste, you will be working for the world’s leading producer of sustainable aviation fuel and renewable diesel. Together we will accelerate transformation for a more sustainable future.

We are looking for you, 

Customer Care Specialist

to our Customer Care Team in Tallinn. We are a team of 6 professionals dedicated to our strategic company customers.

You will focus on the sales team and customer support. In this job you will work closely with our Sales and Account Managers and strategic customers. In our team, you will work in a collaborative and supportive environment where we value open communication, regular knowledge sharing, and joint problem-solving. We believe the best ideas come when everyone’s involved, so your input will always count. Together with you and your expertise, we can make an impact today and keep our promises for tomorrow.

Reasons to join

Real impact right now. We work in an inspiring and evolving business environment, where everything we do serves one purpose: to create a healthier planet for our children. To drive a growing impact as a global leader in renewable and circular solutions we live by our values every day; we care, we have courage, we cooperate.

Safety and caring. We value safety always and everywhere. We want our work to feel good and do good. At Neste, we nurture a culture where everyone is welcome and feels safe, respected and encouraged to be their unique true selves. 

Exciting growth. Transformation brings new possibilities and fosters our courage and curiosity. As a global growing company we support personal development with versatile learning and career opportunities. Collaboration is the key, and we believe in flexible, smart ways of working. 

In addition, our benefits for employees in Estonia include for example sports compensation or health insurance, additional winter vacation and possibility to hybrid work.

More about the job

Your role in our team

You will support your team’s operative work and get the opportunity to deepen your own expertise in strategic customer data management, customer relationship and problem solving.

Your tasks will be
 

• Support sales team account managers and take care of the Finnish strategic customers’ requests 
• Ensure the accuracy of information reflected in reports and customer management program
• Manage reclamations, ensure the accuracy of customer invoicing and order management

The job is located in Kristiine, Tallinn with excellent transport connections. Your office hours will be Mon to Fri 8:00 AM to 4:30 PM including a 30-minute lunch break. 

The best combination to succeed in this role

• A high school education, with a relevant university degree being preferred
• Previous work experience in back-office customer or sales support role
• Fluency in English, both written and oral, knowledge of written and spoken Finnish preferred
• A strong eagerness to learn and expand their skillset within a team-oriented environment and across various customer management systems
• Proficiency in basic ICT, Google office tools, and email communication
• Strong attention to detail coupled with the ability to understand the broader context

Let’s get you started 

We look forward to receiving your application by May 25, 2025.

If you have any questions regarding the process or the position, please get in touch with Külli Kukk, Customer Care Manager, tel. +372 512 7811, available as of May 2nd. We will start reviewing applications already during the application period. 

We will do our best to contact you within 2 weeks after the application time has ended. The recruitment process will include interviews and a possible aptitude assessment. A security clearance is obtained with your consent.

Neste in brief

Neste (NESTE, Nasdaq Helsinki) creates solutions for mitigating climate change and accelerating a shift to a circular economy. The company is the world’s leading producer of sustainable aviation fuel (SAF) and renewable diesel, enabling its customers to reduce their greenhouse gas emissions. Neste refines waste, residues and other renewable raw materials to high-quality renewable fuels at its refineries located on three continents. The company’s annual renewable fuels production capacity will be increased to 6.8 million tons in 2027. 

Neste has high standards for sustainability and the company has consistently been recognized by several leading sustainability indices. In 2024, Neste's revenue stood at EUR 20.6 billion. Read more: neste.com