Customer Service Specialist

Are you our next creator of change?

Do you want to be part of creating solutions for mitigating climate change? At Neste, you will be working for the world’s leading producer of sustainable aviation fuel and renewable diesel. Together we will accelerate transformation for a more sustainable future.

We are looking for you,

Customer Service Specialist

to our Customer Service team in Tallinn.

You will focus on excellent customer service. In this job you will work closely with providing excellent customer service to ensure a smooth and positive experience for our customers and partners. In this role, you will work closely with the Sales, Logistics, and Finance teams, supporting daily operations and ensuring high service quality.

In our team, collaboration and trust are at the heart of everything we do. We work in a proactive and supportive way, helping each other succeed and grow. Together with you and your expertise, we can make an impact today and keep our promises for tomorrow.

Reasons to join

Real impact right now. We create solutions for mitigating climate change and accelerating a shift to a circular economy. We live by our values every day; we care, we have courage, we cooperate.

Safety and caring. We value safety always and everywhere. We want our work to feel good and do good. At Neste, we nurture a culture where everyone is welcome and feels safe, respected and encouraged to be their unique true selves.

Exciting growth. Transformation brings new possibilities, fostering both courage and curiosity. As a global company, collaboration is the key, and we believe in flexible, smart ways of working. We support personal development with versatile learning and career opportunities.

In addition, we offer locally

• Support for health and sport activities

• Flexible remote work opportunities

• Collaborative and inclusive work culture

• A modern and comfortable office

More about the job

Your role in our team

• Deliver outstanding customer service via phone and email

• Managing and resolving customer inquiries and ensuring appropriate follow-up

• Collaborate with internal teams 

• Support in reporting and documentation tasks
  Contribute to the continuous improvement of customer service processes
  
  

Keys to success in this role 

• At least secondary education 

• Several years of experience in customer service 

• Responsible attitude and safety-oriented mindset

• Strong communication skills in Estonian, English and/or Russian is an advantage

• A proactive, solution-oriented approach and a genuine passion for helping customers

• Proficiency in using a variety of software applications

Let’s get you started

We look forward to receiving your CV and application (with a salary request) by August 4, 2025.

If you have any questions regarding the process or the position, please get in touch with Külli Tiidemann, Customer Service Manager, +372 58784220. 

The recruitment process will include interviews and a possible aptitude assessment. A security clearance is obtained with your consent.

Neste in brief

Neste (NESTE, Nasdaq Helsinki) creates solutions for mitigating climate change and accelerating a shift to a circular economy. The company is the world’s leading producer of sustainable aviation fuel (SAF) and renewable diesel, enabling its customers to reduce their greenhouse gas emissions. Neste refines waste, residues and other renewable raw materials to high-quality renewable fuels at its refineries located on three continents. The company’s annual renewable fuels production capacity will be increased to 6.8 million tons in 2027.

Neste has high standards for sustainability and the company has consistently been recognized by several leading sustainability indices. In 2024, Neste's revenue stood at EUR 20.6 billion. Read more: neste.com