Customer Service Specialist

Do you want to be part of our growth with the purpose of creating a healthier planet for our children?
 

We are looking for a

Customer Service Specialist

to join our local team in Vilnius. This is a temporary position for one year.

In this role, you'll be a crucial part of our customer journey, ensuring our direct sales customers have a smooth and positive experience. You'll be the first point of contact for our B2B team and customers, building strong relationships and providing top-notch support. Your daily tasks include e.g. processing orders, responding to customer inquiries via email and phone, guiding new customers through the onboarding process and managing invoicing.

You will work closely with the B2B team and have opportunities to further develop your communication, problem-solving, and customer relationship management skills. Together with you and your knowledge, we can make an impact today and keep the promises of tomorrow.

Reasons to join
 

Real impact right now. We work in an inspiring and evolving business environment, where everything we do serves one purpose: to create a healthier planet for our children. To drive a growing impact as a global leader in renewable and circular solutions we live by our values every day; we care, we have courage, we cooperate.

Safety and caring. We value safety always and everywhere. We want our work to feel good and do good. At Neste, we nurture a culture where everyone is welcome and feels safe, respected and encouraged to be their unique true selves.

Exciting growth. Transformation brings new possibilities and fosters our courage and curiosity. As a global growing company we support personal development with versatile learning and career opportunities. Collaboration is the key, and we believe in flexible, smart ways of working. 

Your role in creating a sustainable future

• Providing high quality customer service to Neste Lietuva customers by e-channels, phone
• Administrative tasks (customer data management in CRM programs, documentation management, reporting and other similar tasks related to customer service process)
• Customer claim handling
• Cooperation with subcontracts, related to the customer service process

The best combination to succeed in this role

• 1+ years experience in customer service operations (e.g. in banking, telecommunications, e-commerce or a similar fast-paced industry)
• Excellent oral and written communication skills in Lithuanian language
• Basic English language skills
• Computer skills -  ability to work with databases and digital processes
• Proactive, can-do attitude and results-oriented mindset
• Well organized individual contributor as well as supportive team player with great time management skills.

Let’s get you started

Wondering whether we are a match or not? Take a short test at neste.com/game.

We look forward to receiving your CV and application with a salary request by January 6, 2025.

If you have any questions regarding the process or the position, please get in touch with Karolina Kugytė, Customer Service Manager (karolina.kugyte@neste.com; +370 659 79 117) on December 19 between 08:00-17:00 or on December 23 between 08:00-17:00 (EET).

We will do our best to contact you within 2 weeks after the application time has ended. The first interviews are preliminarily scheduled to take place on weeks 3-4/2025.

About us
UAB "Neste Lietuva" operates the largest automated fuel station network in Lithuania. Company belongs to the Finnish NESTE Corporation, which creates solutions for combating climate change and accelerating a shift to a circular economy. With over 75 years of refining expertise, we are now the world’s leading producer of sustainable aviation fuel and renewable diesel and a forerunner in developing renewable and circular feedstock solutions for polymers and chemicals. We have set aspirational targets for climate, biodiversity, human rights, as well as our supply chain and raw materials. Our ambition is to make the Porvoo oil refinery in Finland the most sustainable refinery in Europe by 2030. Together with our partners we are aiming at a carbon neutral and nature positive value chain by 2040. Our success is created by 5,600 professionals working in 16 countries. Read more: neste.com.

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